Tuyển dụng Course Coordinator

Diễn Đàn SEO  Công Ty Cổ Phần Giáo Dục Yola tuyển dụng
Tuyển dụng Course Coordinator tại Yola

Về Công Ty Chúng Tôi
What is common between you and YOLA? Education.

Think about how education has changed your life and where it has taken you for all these years until today and to your future!
For YOLA’s founders, teachers and staff, education has endowed us with lifetime experiences at world-class institutions like Harvard, Stanford, Columbia, Dartmouth, Williams, Swarthmore, London School of Economics, NUS, NTU… We, at YOLA, have all experienced the power of education in changing our own lives and believe that it is our mission to empower young minds to achieve their dreams.
As a premier provider of educational services in Vietnam, YOLA provides a wide range of educational programs and products, including test preparation courses (SAT, TOEFL, IELTS, GMAT, GRE), English language, soft-skill training, after-school tutoring, summer camps, and development of educational content.

With a strong commitment to help students realize their true potentials on their journey to become who they want to be, YOLA has successfully helped its students gain admission and scholarships to top universities, such as Stanford, UPenn, Princeton, Brown, Duke, Georgetown, NYU, UC Berkeley, UCLA and many more worldwide.

‘YOLA has helped more than 5000 students to put one step closer to their dreams’

Living and breathing in a culture named ACUPIT (Action, Caring, Understanding, Passion for Excellence, Innovation, Trust), every single individual at YOLA regardless of backgrounds, interests, specialties and positions is working hard and passionately every day. The reason is:

‘We believe that what we are doing each day is making a potentially huge impact on many students’ lives through education’

If you share the same vision with YOLA, come and join us to care about the future of many student generations. At the same time, let your future be our care!

Mô Tả Công Việc

• Manage new class openings with input from Education Consultants, Center Manager and Head Teacher.
• Follow, update, and report on students’ learning progress to parents.
• Act as contact point for parents and teachers in communicating students’ learning progress.
• Oversee, track and resolve issues related to class operations and requests from customers – parents and students.
• Provide assistance to Teachers, Head Teacher and Education Consultant teams as necessary.
• Coordinate and facilitate Midterm/Final/Retest/Make-up Tests.
• Develop strong relationships with parents and students base on trust.
• Take excellent care of parents and students and provide excellent follow-up service to maximize referral and renewal opportunities.
• Take ownership of customer requests and complaints and coordinate with relevant teams to promptly resolve with a win-win approach.
• Show empathy, passion and commitment to ensure students reach their educational goals.
• Identify opportunities for center improvement, work process improvement and service delivery to customers.
• Uphold company values and ethics and strictly follow company policies and management directives.
• Share Best Practices with other staff members and fellow centers.
• Perform tasks as assigned by Center Manager and Course Coordinator Manager.
• Assist other centers and YOLA staff as needed.

*At YOLA We Offer:

• A set of unique and effective learning products and support services catering to the learning needs of our students.
• A strong internal personal and professional support network.
• An exciting, close-nit, fun and professional working environment.
• A clear career path and development plan for progress into senior positions.
• *Benefits:
• Allowances work effectively on actual targets achieved.
• Annual health check.
• Annual leave.

Yêu Cầu Công Việc

• Minimum Bachelor Degree.
• Good command of both Vietnamese and English.
• At least 1 year’s work experience. Strong preference is given to individuals with customer-facing experience in education and/or service industry and strong organizational skills.
• Strong customer service mindset, results-driven and striving for work excellence.
• Results-driven with determination to achieve KPIs.
• Excellent with record-keeping, administration and accuracy in data entry.
• High moral ethics and professional workplace behavior.
• Clean and tidy in appearance and has high grooming standard.
• Good communication, interpersonal, analytical, planning and proactive problem-solving skills.
• Good PC skills in MS Office, particularly Excel.